Troubleshooting

[Marianne Calva]

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Troubleshooting on first launch:

• The "Visual C++ Redistributable for Visual Studio 2015" package must be installed before you start installing Instant Terra.
  This package can be downloaded at: https://www.microsoft.com/en-us/download/details.aspx?id=53587.
  Instant Terra will crash when launched if this package is not installed.

• Microsoft .NET framework 4.5.2 must be installed before you start installing Instant Terra.
  It can be downloaded at: https://www.microsoft.com/en-us/download/details.aspx?id=42643.
  Instant Terra will crash when launched if this package is not installed.

In case the installer does nothing, check the following:
- If you have an anti-virus running, stop it and run the installer again.
- You must be the administrator of your computer. If you are not, ask an administrator to login to your computer and process the installation.
- Still not working?  Open a cmd window, go to the directory where you have put the installer and enter the following command line:
   InstantTerraInstaller.msi  /lvx log.txt
   Then, send us the log.txt file and we will work out what is wrong.

Any problem on first launch? Contact us at support@wysilab.com.