VC Redist 2019 installed but not running.

[monkey]

Hey guys,

i've installed the latest VC Redist 2019 and Instant Terra still wont start saying that MVC2019 is not there.

I've reinstalled all of the Redists and it still doesn't work.

Any help?

[Marianne Calva]

Hi Monkey,

do you have any specific message? At which step does Instant Terra close?
Watch also this page to check for other potential issues: https://www.wysilab.com/OnLineDocumentation/index.html?page=Overview%2FPrerequisites.html

  Marianne Calva

[monkey]

It stops right at the start.

I opened the website it points to, downloaded the listed libraries and installed them.

Still doesn't work.

[Alexis Vaisse]

Hi,

Maybe your problem is similar to https://www.wysilab.com/forum/index.php?topic=191.msg530#msg530.
Can you send us the reports described in this post? This may help us to understand where the problem comes from.
Thanks.

[monkey]

I've collected the data and sent to the support email.